How 789win Protects Your Data
A quick look at the core principles that guide how we handle your personal information every day.
Encrypted from End to End
All data transmitted between your device and the 789win platform is protected by SSL encryption. This applies to account logins, payment details, and any personal information you submit during registration or KYC verification.
KYC Only When Required
Identity verification documents are collected only when needed — primarily to process withdrawals and comply with standard anti-money laundering procedures. We do not ask for sensitive documents unless the situation calls for it.
No Data Sold to Third Parties
Your personal information is never sold to advertisers, marketers, or any external commercial parties. Data is shared only with service providers directly supporting platform operations — such as payment processors and identity verification services.
OTP for Sensitive Actions
One-time password (OTP) verification is used for account login and certain account changes, adding a layer of protection beyond your password. This helps prevent unauthorised access even if login credentials are compromised.
You Control Your Data
Registered players can request access to the personal data we hold, ask for corrections, or request deletion — subject to legal and regulatory retention requirements. These requests can be made through the support team at any time.
Cookies Used Transparently
789win uses cookies to maintain session state, remember preferences, and understand how players navigate the platform. Essential cookies are required for the site to function. Analytics cookies are used only in aggregate and do not identify individual players by name.
Contents
Related Policies
1 Who We Are
789win is an online gaming platform operated for players in the Philippines. When this Privacy Policy refers to "789win," "we," "us," or "our," it means the entity responsible for operating the 789win platform and website at 789win.lt.
We act as the data controller for the personal information collected through registration, account use, and platform activity. If you have any questions about how your data is handled, the contact details in Section 12 of this policy will get you to the right team.
2 Data We Collect
The types of personal information we collect depend on how you interact with 789win. Here is an overview of the main categories:
| Category | Examples | When Collected |
|---|---|---|
| Registration data | Full name, date of birth, email address | Account sign-up |
| Identity verification | Government-issued ID, proof of address | KYC process, before first withdrawal |
| Payment information | Bank account details, e-wallet references (GCash, Maya) | Deposit and withdrawal transactions |
| Device and access data | IP address, browser type, device model, operating system | Every platform session |
| Gaming activity | Game history, bet amounts, session duration, wagering patterns | Ongoing platform use |
| Communications | Support chat logs, email correspondence | When you contact support |
We collect only the information that is reasonably necessary for the purposes described in this policy. We do not ask for data we do not need.
3 How We Use Your Data
Personal data collected through 789win is used for the following purposes:
- Account management — creating, verifying, and maintaining your player account, including password resets and OTP authentication.
- Transaction processing — handling deposits and withdrawals in Philippine Peso (PHP) through supported banking and e-wallet channels.
- Identity verification (KYC) — confirming your identity before withdrawals are processed and ensuring compliance with standard anti-money laundering practices.
- Platform security — detecting and preventing fraud, suspicious account activity, unauthorised logins, and multi-accounting.
- Customer support — responding to your inquiries, resolving disputes, and maintaining records of support interactions.
- Service improvement — analysing aggregate platform usage to improve game selection, performance, and the overall player experience.
- Responsible gaming — monitoring gaming patterns to identify signs of problem gambling and applying the appropriate tools when requested or required.
- Legal compliance — meeting record-keeping and reporting obligations under applicable laws and regulations.
We do not use your data for automated decision-making that would produce legal or similarly significant effects without human review.
4 Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity — processing needed to perform the player agreement, including account creation, payment handling, and game access.
- Legal obligation — processing required to comply with applicable law, including identity verification and anti-money laundering obligations.
- Legitimate interests — processing for fraud prevention, platform security, and service quality improvement, where those interests are not overridden by your data protection rights.
- Consent — for certain uses such as optional marketing communications, where we rely on your explicit opt-in. You may withdraw consent at any time by contacting support.
5 Sharing Your Data
789win does not sell your personal data. We may share it only in the following limited circumstances:
Service Providers
We work with third-party companies that help operate the platform — including payment processors, identity verification services, and technical infrastructure providers. These parties access personal data only to perform their contracted services and are bound by confidentiality obligations.
Legal and Regulatory Requirements
If required by applicable law, court order, or regulatory authority, we may disclose personal data to the relevant body. We will notify you of such a disclosure where legally permitted to do so.
Fraud Prevention and Platform Integrity
In cases of suspected fraud, money laundering, or serious Terms violations, relevant data may be shared with fraud prevention agencies or law enforcement as appropriate.
Business Transfers
If the 789win business or any part of it is acquired or transferred, player data may be included as part of the transaction. You will be notified in advance of any such change and given the option to close your account if you do not wish your data to be transferred.
6 Cookies and Tracking
789win uses cookies and similar tracking technologies on the website and mobile app. Cookies are small files stored on your device that help the platform function correctly and improve your experience.
Types of Cookies We Use
- Essential cookies — required for core platform functions such as session management, login state, and security checks. These cannot be disabled without breaking the service.
- Functional cookies — used to remember your preferences, such as language settings and previously visited sections.
- Analytics cookies — used to understand how players navigate the platform in aggregate. No individual player is identified by name through analytics data.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use certain features of the platform, including maintaining a logged-in session.
7 Data Retention
We retain personal data for as long as your account is active and for a reasonable period after account closure. Specific retention periods depend on the type of data and the purpose for which it was collected.
- Account and identity records are retained for a minimum of five years after account closure to meet standard compliance and record-keeping obligations.
- Transaction records, including deposit and withdrawal history, are kept for the same minimum period.
- Support communications are retained for up to three years from the date of the last interaction.
- Device and session logs are retained for up to twelve months.
After applicable retention periods expire, data is securely deleted or anonymised. You may request early deletion of certain data, subject to any overriding legal requirements that require us to keep it.
8 Security Measures
Protecting your personal data is a priority for 789win. The technical and organisational measures we apply include:
- SSL/TLS encryption for all data in transit between your device and our servers.
- OTP (one-time password) verification for account access and sensitive account changes.
- Access controls that limit internal data access to staff with a legitimate operational need.
- Regular review of security practices as part of ongoing platform maintenance.
- Automatic session timeouts to reduce risk from unattended devices.
While we take these measures seriously, no online platform can guarantee absolute security. You play an important role too — keeping your password confidential and logging out when using shared devices goes a long way in protecting your account.
If you believe your account security has been compromised, contact our support team immediately so we can investigate and take protective action.
9 Your Rights
As a player whose data we hold, you have the following rights regarding your personal information:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data, subject to legal retention obligations.
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances.
Right to Portability
Request your data in a structured, machine-readable format where applicable.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.
10 Children and Minors
789win is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we discover that a minor has registered an account, it will be closed immediately and any associated data will be deleted.
Account holders are responsible for ensuring that no one under 21 accesses their account or uses their device to access the platform. If you believe a minor has created an account on 789win, please contact us immediately so we can take action.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform functionality. When we do, the revised version will be published on this page with an updated review date.
For material changes that significantly affect how your data is used, we will make reasonable efforts to notify registered players directly — for example, via email or an in-platform notification.
Continuing to use 789win after an updated Privacy Policy has been published indicates your acceptance of the changes. We recommend checking this page periodically so you are always aware of the current version.
12 Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is being handled, please get in touch with the 789win support team.
Email: [email protected]
For questions about your account, bonuses, or gameplay, the FAQ page covers the most common topics. For concerns about gaming habits or account limits, visit our Responsible Gaming page.